Pump not starting, not priming, running loud, leaking, or barely moving water? Book a repair diagnostic and we'll check the visible equipment, explain what's happening, and help you decide whether the pump needs repair, adjustment, or replacement.
Residential pools across Williamson and Travis Counties.
Or call (737) 259-7379
This page is for homeowners whose pool pump isn't working the way it should. The pump may not turn on, may not prime, may sound loud, may leak, or may stop moving enough water through the pool.
You don't need to know the exact cause before you book. Pump symptoms can come from the pump itself, the motor, air in the system, filter pressure, valves, timers, automation, wiring at the equipment pad, or other visible equipment issues. The repair diagnostic helps sort that out before you approve repair work.
The pump doesn't turn on, starts and stops, hums, or seems completely dead.
Schedule Repair DiagnosticThe pump runs but won't fill with water or keeps losing prime after it starts.
Text a PhotoThe pump sounds louder than normal, screeches, grinds, rattles, or vibrates.
Schedule Repair DiagnosticReturns feel weak, the skimmer isn't pulling well, or the pool doesn't seem to circulate.
Text a PhotoYou see water around the pump, lid, unions, fittings, drain plugs, or equipment pad.
Schedule Repair DiagnosticThe pump skips its schedule, ignores controls, or seems tied to automation.
Text a PhotoPump repairs & installation both start the same way, because the cost depends on what's wrong, what parts are needed, and whether the pump can be fixed or is better replaced. Some of it we can narrow down from a photo or a description. The rest needs eyes on it. That's why we start with a Repair Diagnostic.
Every repair starts with a $149 Repair Diagnostic. You pay $74.50 when you schedule, and a licensed, insured technician comes out, finds what's actually wrong, and gives you the repair price in writing before anybody orders a part. Approve the repair and that $74.50 comes straight off your bill, so the diagnostic costs you nothing.
Parts, repair labor, replacement equipment, and follow-up work are quoted separately when applicable and only move forward with your approval.
We won't ask you to approve a repair or replacement until you understand exactly what we found.
What your pump is doing decides which of these matters on the day. Either way the goal is the same: understand why it isn't running normally, and give you clear next steps before repair work begins.
Whether the pump starts, runs, primes, moves water, or shuts off before the pool can circulate properly.
Pump-side issues that show on sight: the lid, basket, unions, fittings, drain plugs, seals, and visible leaks.
Weak flow, pressure changes, air in the system, and circulation trouble that can point to pump or filter issues.
Visible valves and equipment-pad conditions that can affect how water moves through the system.
Timers, controls, and automation, and whether they're affecting how and when the pump runs.
We explain whether the next step appears to be repair, replacement, another service, or a specialized trade.
A pump repair diagnostic focuses on visible residential pool equipment and pump-related symptoms. Some problems need a different service or a specialized trade.
If your issue is outside our scope, we'll tell you plainly so you can choose the right next step.
Send a photo or short video of the pump, equipment pad, pressure gauge, error message, leak, or noise if you can.
Pick a visit time. If you move forward with the repair, the deposit applies toward the work.
We evaluate the visible equipment, symptoms, pressure, flow, controls, and obvious pump-related issues.
We explain what we found and provide a repair or replacement estimate when additional work is needed.
"True Flow installed my replacement booster pump and some parts for my Polaris 280 the same day I called for a quote! Geoff did a great job and I will definitely use them again. Fast, friendly and very reasonably priced. Thanks True Flow!!"
"Best Company we've dealt with. Wonderful service"
"Geoff and team have been great. Responsive, on-time, and very communicative. Glad we made the switch to True Flow."
"We live in Forest Creek neighborhood in Round Rock and have had a great experience with True Flow Pools. Meesha is super helpful and Geoff is very diligent and thorough. I was having unreliable service which may have led to a blown gasket on my pump, True Flow came out same day, and fixed the part. I decided to have them do my weekly pool cleanings as well."
Choose a date that works and we'll take it from there.
Schedule a pool visit with True Flow Pool Solutions. These are the visits you can book online:
Schedule a pool visit · Text (737) 259-7379 · Call (737) 259-7379
Need a pump looked at? We cover about fifty miles around Round Rock, so most of Williamson and Travis Counties.
In any given week we're already somewhere in most of these towns, and Round Rock pools are on the books weekly.
Pump work brings us down to Austin and out to Lakeway and Lago Vista as readily as it keeps us close to home. A pump that won't prime behaves the same wherever it is plumbed in. See all the areas we serve.
Not sure whether you're in range? Text your ZIP code to (737) 259-7379 and we'll tell you. If you're close to the edge of the map, text us anyway.
Towns we serve
About fifty miles out from Round Rock, across Williamson and Travis Counties.
We're based in Round Rock near Old Settlers Park and Dell Diamond. The map shows how wide our regular routes reach, from nearby Williamson County towns out to the edges of Travis County, we're already working in your neighborhood.
Pump symptoms can look like filter problems, plumbing problems, timer problems, salt system problems, or water chemistry issues. These related services may be a better fit depending on what you're seeing.
The first step when you're not sure what's actually wrong.
View Equipment DiagnosticsBest when a waterfall, spillover, or fountain has slowed or quit.
View Water Feature RepairBest when there's a leak at the pad, or a valve isn't doing its job.
View Pool Plumbing RepairBest when the spa shares a pad with the pool and something's off on either side.
View Pool and Spa RepairYou don't have to guess what's wrong with the pump. Book a Repair Diagnostic or text us a photo and we'll help you figure out the right next step.
