Legal

Privacy Policy

Last updated: June 2, 2026

True Flow Pool Solutions ("we," "us," or "our") is a local pool service company serving Round Rock, Texas and surrounding areas. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us about pool services.

Information we collect

We may collect information you voluntarily provide when you:

  • Submit a contact or booking form
  • Text or call us directly
  • Send us an email
  • Book an appointment through our scheduling system (Acuity Scheduling)

This information may include your name, phone number, email address, service address, and details about your pool or service request.

How we use your information

We use the information you share with us to:

  • Confirm and manage your service appointments
  • Contact you about your pool service
  • Send appointment reminders or follow-up messages
  • Respond to questions and support requests

We do not sell your information to third parties.

Cookies and analytics

Our website uses Google Tag Manager and Google Analytics to understand how visitors use the site. These tools may set cookies on your device. The data collected is aggregated and does not personally identify you. You can opt out of Google Analytics by using the Google Analytics opt-out browser add-on.

Third-party services

We use Acuity Scheduling to manage appointments. When you book through our site, you are redirected to Acuity's platform. Their privacy practices are governed by their own privacy policy.

Data security

We take reasonable steps to protect the information you share with us. However, no method of transmission over the internet is completely secure. We encourage you to contact us by phone or text if you have concerns about sharing sensitive information online.

Children's privacy

Our website is not directed at children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact us

If you have questions about this Privacy Policy, you can reach us at:

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