Your spa and your pool run off the same pump, the same filter, and the same heater. So when the spa goes cold or the jets get weak, it's usually the system talking. Spa heater repair and spa valve and circulation repair are the two we see most. We work out which one it's, and we tell you plainly.
A cold spa is a genuinely annoying thing to live with, and we know it. Reach out and we'll get you on the calendar, sometimes the same day when the route allows.
Or call (737) 259-7379
If your spa's gone cold, you've probably wondered whether to call a pool company or a hot tub company. Here's the honest answer, and it's good news.
An in-ground spa shares the pool's equipment pad: same pump, same filter, same heater. Valves decide which one gets the water. If yours spills over into the pool, or you flip it to spa mode to use it, you're in the right place. Combos like that are most of what we work on.
A pair of valves on the pad decides whether the water goes to the pool or the spa. They're what puts your spa in spa mode, what sends it heat, and what holds the spillover. When they stop doing that cleanly, we repair the valves and the circulation around them.
Because the spa runs off the pool's equipment, we look at the whole pad while we're there, not just the piece you called about. A cold spa or soft jets can start in more than one place, so that's the sensible place to start looking.
Text a photo of your equipment pad to (737) 259-7379 and we'll tell you what you're looking at. We take on spas that share the pool's equipment, which is most of them around here. A few jobs sit outside what we do, hot tubs running on their own separate equipment among them, and we'll still help you work out the next step.
Every repair starts with a $149 Repair Diagnostic. You pay $74.50 when you schedule, and a licensed, insured technician comes out, finds what's actually wrong, and gives you the repair price in writing before anybody orders a part. Approve the repair and that $74.50 comes straight off your bill, so the diagnostic costs you nothing.
We won't put a repair price on your spa before we've seen it. Two spas with the same symptom can need very different work, and one could involve a part that's already on the truck while the other needs something ordered. You'll get the real number after we look, and nothing gets touched until you say go.
Parts, repair labor, replacement equipment, and follow-up work are quoted separately when they apply, and only move forward with your approval.
Because the spa shares the pad, the pad is part of the answer. Which of these matters depends on what your spa is doing.
Whether it's firing, whether it holds, and what it's reporting when it stops. Most pads around here run a Pentair, Hayward, or Raypak heater.
Whether they turn, whether they seat properly, and whether they hold position. Jandy and Pentair actuators are the two we see most on Round Rock pads.
Where the water's actually going, which isn't always where the controls say it's.
Whether the spa's actually getting the flow it needs, or something upstream is choking it.
Pump, filter, and controls, because every one of them feeds both bodies of water. That includes automation panels like Jandy iAquaLink and Pentair EasyTouch.
What we found, what we'd do about it, and an estimate when parts or labor are needed.
Most spa calls we take in Round Rock land in one of these four. See which one sounds like yours.
Pick a day online, or send a photo of the pad and we'll help you sort out what you need.
Heater, valves, flow, and controls, on the pool side and the spa side both.
In plain words, with an estimate if parts or labor are needed. No jargon, no pressure.
Nothing happens until you say so, and your $74.50 comes off the bill when it does.
A spa is a small body of much hotter water hanging off a big one, so it swings faster than the pool does and it shows first. Cloudy spa water while the pool still looks fine is a normal way for this to start. Our weekly service covers both: water chemistry, surfaces, debris, and an eye on how the system's running, so the small things stay small. It's $249 a month.
Round Rock water runs about 249 parts per million, roughly 14.5 grains per gallon, mostly out of Lake Georgetown, according to the city's own 2023 water quality report. That hardness concentrates faster in a spa than anywhere else on your property, because the water is hotter and there's a lot less of it. Staying on top of the chemistry is most of the work, and it's the part that's easiest to hand off.
If you'd rather keep cleaning it yourself, our water chemistry service handles just the testing and dosing.
"The True Flow Pool team provided excellent, responsive service when we were in a pinch. We had our spa valves randomly turning on in the middle of the night and about ready to go on vacation. They worked with us and troubleshooted the issue quickly, got parts and repaired it ahead of schedule...."
"The True Flow Pool Solutions team is professional, reliable, and easy to communicate with. I'm very happy to recommend them to anyone looking for help with weekly pool cleaning or pool repairs."
"Switched to True Flow after previous service was bought out by a bigger company where it was hard to talk to anyone in the know, and repairs were inconsistent. With True Flow they are professional and talk to people in the know...."
"You'll have a good experience with True Flow Pool Solutions on a pool repair. They're straightforward and show up ready to work. I recommend them!"
"Really happy with the service from True Flow Pool Solutions. They're easy to work with and do quality work. If you need pool repairs in Taylor, I'd recommend them."
"What an awesome experience using Geoff!! I would highly recommend if you need pool repairs - super nice, fast response, reasonable pricing and very knowledgeable!!"
Choose a date that works and we'll take it from there.
Schedule a pool visit with True Flow Pool Solutions. These are the visits you can book online:
Schedule a pool visit · Text (737) 259-7379 · Call (737) 259-7379
Spa and hot tub repairs are on our schedule every week, anywhere inside fifty miles of Round Rock, across Williamson and Travis Counties.
Pools with attached spas are common right through here, so they are a regular part of the week rather than something unusual. Round Rock and Hutto are both on the weekly list.
Spa work also takes us west to Cedar Park and south into Austin. A spa shares a pad with the pool, so we look at both sides whichever one sent you here. See all the areas we serve.
Not sure whether you're in range? Text your ZIP code to (737) 259-7379 and we'll tell you. If you're close to the edge of the map, text us anyway.
Towns we serve
About fifty miles out from Round Rock, across Williamson and Travis Counties.
We're based in Round Rock near Old Settlers Park and Dell Diamond. The map shows how wide our regular routes reach, from nearby Williamson County towns out to the edges of Travis County, we're already working in your neighborhood.
Your spa shares the pool's equipment, and some symptoms point to a different first step. If another service is the better fit, we'll say so before the work begins.
The same heater serves both, so this is where the spa-won't-heat trail usually leads.
View Heater RepairBest when a waterfall, spillover, or fountain has slowed or quit.
View Water Feature RepairThe same visit, aimed at the whole system when you're not sure what's failing.
View Equipment DiagnosticsSchedule a $149 Repair Diagnostic and we'll check the heater, the valves, and the whole pad, then tell you plainly what's going on. Pick a day that works and we'll come sort it out.
